We receive a plenty of support tickets with just a couple of words like “Why can’t I login?”. To help you faster we would like to ask you to send as much information about the problem as you can.
Often we ask for these details about your issue, so why don’t you send it to us in advance so we save time for you.
Imagine that you just send us a ticket with text: “Can’t login”. What we will ask instantly is the above extra information that you can provide. But as our support is a 72h service you may wait 3 days until you receive this message. Then you will have to wait 3 more days for a proper answer. So please be clever and save time for you, and send us the above details.